Our commitment to excellence is founded on a strong and rigorous corporate framework. We operate under policies designed to ensure maximum transparency, strict compliance with legal regulations, and adherence to the highest ethical standards. In this section, we outline the principles that govern our operations and serve as a legal safeguard for our guests, collaborators, and business partners. Your safety and trust are our top priorities.
RESERVATION POLICY
The reservation policy is intended to ensure a clear, reliable, and transparent experience for our guests and clients. Through these guidelines, we establish the procedures, conditions, timelines, and responsibilities related to the process of booking, modifying, and canceling lodging services.
SUSTAINBILITY POLICY
Aware of the environmental, sociocultural and economic impacts derived from the provision of our services, our commitment to sustainable development is fundamental. We integrate practices throughout our processes that focus on the conservation of natural resources and the protection of cultural heritage, while ensuring full compliance with all applicable legal and regulatory requirements.
CHILD PROTECTION POLICY
Our commitment to Child Protection is unwavering. We align our practices with the National Policy for the Prevention and Eradication of the Commercial Sexual Exploitation of Children and Adolescents (ESCNNA) and the highest international standards. Our operations ensure that all services and activities take place in safe environments, free from any form of abuse, in strict compliance with Colombian law. We foster a culture of respect, vigilance, and awareness among Clients, Guests, and Employees to prevent risks and promote the reporting of any violations to the competent authorities.
PERSONAL DATA PROCESSING POLICY
In compliance with Colombian legislation on personal data protection, we assume full responsibility for the processing of personal information collected in the course of our commercial, contractual, and hospitality activities. The main purpose of this data collection is to manage reservations, lodging, and events, as well as to administer contractual and commercial relationships, ensuring compliance with legal obligations and the continuous improvement of the user experience.
SAGRILAFT POLICIES
A culture is fostered that anticipates and prevents the risks of Money Laundering, Terrorism Financing, and the Financing of the Proliferation of Weapons of Mass Destruction (ML/TF/FPADM). Accordingly, the Self-Control and Comprehensive Risk Management System (SAGRILAFT) has been adopted, establishing strict guidelines, procedures, and controls to identify, assess, and promptly report risks associated with these crimes, ensuring transparency and legality across all operations.
- Consult the SAGRILAFT Policy and Certification of Operadora Habitel here.
- Consult the SAGRILAFT Policy and Certification of Habitel here.
PTEE POLICIES
Our commitment to integrity and transparency drives the establishment of clear guidelines for the implementation of the Business Transparency and Ethics Program (PTEE). This program defines policies, procedures, and controls under a zero-tolerance philosophy to prevent and detect corruption and bribery in all our operations and relationships with third parties, ensuring strict compliance with current regulations and upholding our corporate values.